The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:
Why can’t I walk into my GP practice?
The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.
Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.
If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
How do I get an appointment?
The easiest and most effective method is to use e-Consult through the practice website, or you can telephone when a care navigator will help you to complete an eConsult where necessary. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation.
Why can’t I book a face-to-face appointment?
We have adapted the way in which you can get an appointment quickly and safely.
Most patient’s health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.
If you do need a face-to-face appointment, you will be invited to attend the practice. If we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.
What is e-Consult?
You can access e-Consult via the practice website. It lets patients consult with their own NHS GP online by completing a quick form which is reviewed by the practice.
After reviewing your query, you will then be directed toward the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of the practice clinical team or another service. Your data is secure at all times – including during a video consultation or telephone call.
What if I do not have access to a smartphone or web camera?
While technology has evolved and supports us all in many different ways in our day-to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.
We can still talk to you on your mobile phone or landline.
Will I need to wear a face mask if I come into my practice for an appointment?
To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come to the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting www.gov.uk/how-to-wear-and-make-a-cloth-face-covering.
How do I get a repeat prescription?
You can request your repeat prescriptions through the practice website or the NHS
Go to www.nhs.uk/nhsapp for more information or visit the App Store or Google Play to download it for free and follow the instructions.
We are asking where possible for you to request your repeat prescription electronically by the options listed above. If you are unable to request your prescriptions using the above methods please drop off your request to the practice.
How do I see a GP during the evening and weekends?
For evening and weekend access to GPs please either visit 111.nhs.uk or call NHS 111.
What if I am not registered with a GP practice?
You can call any GP surgery to get emergency treatment for up to 14 days if you are not registered with a GP or are away from home.