Out of Hours On weekdays between the hours of 6.30pm and 8.00am, and all day and night at weekends and on bank holidays, services are commissioned by Fareham & Gosport Clinical Commissioning Group. If you wish to see an emergency doctor, phone the new NHS service on 111
Test Results If any tests are taken, it is your responsibility to telephone the surgery for the results. Please only telephone between 1.00pm and 3.00pm. If you wish to discuss the results, please request a routine telephone conversation with your GP or Nurse.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone The Whiteley Surgery on 01489 881982.
Please note: That with effect from 1 January 2015, our extended hours will change to a Monday evening. The alternate Saturday mornings will remain unchanged. Please ask Reception for further details if required.
Friends and Family Test
From 1 December there will be an opportunity to undertake a survey called the ‘Friends and Family Test’. Information and forms will be available within the surgery, alternatively you can submit the survey via our website. Just click the link on the right hand side of the front screen ‘Friends and Family Survey’ under the ‘Have your say’ section.
We are looking for New Members for 2017
If you are interested in joining our already established Patient Participation Group
Please send the following details:
Name / Address / Telephone No / Email / Age Group / Ethnicity
Recruitment PPG c/o Ms Vicki Waliczek-James, Operations Manager
The Patient Participation Group (PPG) consists of patient representatives, GPs, nursing and administration staff from The Whiteley Surgery. The group meets quarterly and are already accredited with the membership of the National Association of Patient Participation (NAPP)
Patient participation can benefit both patients and practices Having a PPG creates a connection between the practice and its patients in turn allowing open, constructive discussion and analysis of service provision, and offering an alternative perspective on many of the topics relevant to general practice
'Our purpose is 'to facilitate two-way communication between patients and the practice for the benefit of services provided currently and in the future' However we are unable to communicate with all 13,500+ patients The aim of this link is therefore to let you know of the groups existence
The PPG Objectives for 2013-14
1. To establish and consolidate a representative PPG for the practice, with an agreed Aim, Terms of Reference and Constitution
2. To publicise widely the introduction of the PPG to the patient population, as a facility to foster their input of constructive suggestions and proposals, designed to benefit the primary care services provided by the practice
3. To visit or liaise with other Hampshire PPG's in order to benefit from their experience and best practice
4. Through membership of the National Association for Patient Participation Groups ( NAPP), to monitor PPG initiatives and healthcare developments nationally
The PPG now have a notice board and suggestion box in The Whiteley Surgery and welcome your ideas
Please note that the PPG is not a forum to bypass the normal complaints procedure as the Practice has a statutory proceedure to comply with wher complaints are concerned
If you have a comment or suggestion you would like to raise with the Patient Participation Group, please send us an email via the form below
Please note that this mail box IS NOT CHECKED DAILY. Any enquiries not relating to the Patient Participation Group should be made to the practice directly either by phone or for complaints to Ms Jeannette Atkins, Practice Manager.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Thank you to all those who have submitted their details for inclusion in our Patient Participation Group.
The Practice is participating in a three year process to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by our practice.
The report and action plan for 2011/12 (YEAR 1) are available to all patients via hard copy from the Practice Manager or via the website on the archived results below.
The link to the action plan from 2012/13 (YEAR 2) are available to all patients via hard copy from the Practice Manager or via the website on the archived results below.
2014/15 - The practice and PPG have completed an End of Year PPG report, results are available PPG EOY Feedback.docx
Minutes of meeting from May 2016, please click here
The link to the action plan from 2012/13 (YEAR 2) can be found here
Practice Survey results
Please click here for the results of our recent Practice Survey (Aug 2016)
National Association for Patient Participation
Please click here to read the December bulletin from NAPP.
May 2016 bulletin from NAPP - please click here
June 2016 bulletin from NAPP - please click here
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