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New 111 Out of Hours Service

It’s not a 999 emergency

But you need medical help fast

There’s now the 111 number to call

 What is 111?

It’s a new NHS Telephone number being introduced to help make it easier for you to access local health services. If you live in, or are visiting Hampshire, Portsmouth or Southampton you can call 111 when you need medical help fast, but it’s not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre, an out of hours GP, community nurse, emergency dentist or late opening pharmacist.

You can ring 111 number 24 hours a day, 7 days a week, 365 days a year

Calls from land lines and mobiles are free.

Why should I use it ?

NHS 111 is a fast and easy way to get the right help-wherever you are, and whatever the time.

It can also help us free up 999 and local A&E departments so that they can focus on emergency work

How does it work?

111 will get you through to a highly - trained advisors, who are supported by experienced nurses. They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service. The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisors think you need an ambulance, they will arrange for one to be sent to you immediately.

Calls to 111 are recorded. All calls and the records we create are maintained securely, and will only be shared with others directly involved with your care.

When do I use it?


You should use the NHS 111 service if:

You need medical help fast, but it’s not a 999 emergency;

You think you need to go to A&E or another NHS urgent care service;

You don’t know who to call for medical help or you don’t have a GP to call; or

Your require health information or reassurance about what to do next.

For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.

If a healthcare professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

For immediate, life threatening emergencies, continue to call 999

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website